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Trust and compliance
Legal hub
Plain-English policies for privacy, contract terms and platform rules, plus straight answers on how our hosting works, where your data sits and who you are contracting with. We are a UK-registered company, ICO-registered for data protection, and we design products so teams can meet their regulatory duties with clarity.
Policies & documents
Seven core documents covering data protection, contract terms, cookies, platform conduct, late payment, UK online safety context and corporate details. Each card shows who it is for, what it answers, and when it was last reviewed.
Privacy Policy
UK GDPR-aligned processing, your rights, retention, security and how to reach our data protection contact.
Plain English: How we collect, use, protect and delete personal data.
For: Clients, prospects, portal users and website visitors
Last reviewed
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Terms of Service
The contract for using Tidalux products and services: billing, IP, liability and English governing law.
Plain English: The practical contract terms behind our work and products.
For: Customers buying websites, software, hosting or AI services
Last reviewed
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Cookie Policy
Essential and preference cookies, how to control them, and how this fits with our privacy notice.
Plain English: What cookies do, which ones we use and how to manage them.
For: Anyone visiting tidalux.io or signed-in product areas
Last reviewed
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Acceptable Use
Prohibited conduct, security expectations, enforcement and how to report abuse.
Plain English: The safety rules that keep hosted services lawful and usable.
For: Customers, account users and anyone using hosted services
Last reviewed
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Online Safety Act (UK)
How we think about OSA 2023, WaveCheck safety checks, and where to go for regulated-service obligations.
Plain English: Where Tidalux can help and where regulated advice is still needed.
For: Teams running user-to-user or search-like services
Last reviewed
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Late Payment Policy
How reminders work, when a late fee may apply and how to sort out a payment problem before it gets there.
Plain English: Overdue invoices: reminders, the late fee basis and how to get in touch.
For: Anyone with an open Tidalux invoice
Last reviewed
Read document
Company details
Registered entity, Companies House reference, ICO registration and formal contact routes.
Plain English: Official company, registry and contact details in one place.
For: Procurement, due diligence, finance and compliance teams
Last reviewed
Read document
Good to know
The questions people ask before they read a policy: how the hosting is put together, where data sits, who you are contracting with, and what happens when something breaks. Plain English, no clauses.
How our hosting works
We design, run and support the platform your site, email and applications sit on. We do not own or operate data centres. The underlying infrastructure, meaning the facilities, servers, networking, power and backup storage, is enterprise infrastructure in the United Kingdom, operated for us by specialist third-party companies under contract. Whatever sits underneath, Tidalux is the party responsible to you: your contract is with us, your support requests come to us, and we are accountable for the service.
Where your data lives
Sites, databases, email and backups are hosted in the United Kingdom. A small number of named third parties process data on our behalf, for payments, analytics with your consent, outbound email and the infrastructure above. Each one is covered by written data processing terms. Business customers can ask us in writing for the sub-processors used on their own service.
Who you are contracting with
Tidalux Ltd is a company registered in England and Wales, company number 17019367. Registered office: Studio 9, 50-54 St Paul's Square, Birmingham B3 1QS, United Kingdom. We are ICO registered as a data controller. We are not registered for VAT, so the price you see is the price you pay. Our work is delivered remotely from Malvern, Worcestershire, for clients across Worcestershire, Herefordshire and the West Midlands and the rest of the UK.
If something goes wrong
Message Connor or Chloe first: there is no ticket queue to get past. For a data protection request use the legal address below, and for anything abusive or unsafe on a site we host use the abuse address. If our answer does not satisfy you, the ICO route is set out below too.
Need something practical?
Legal pages explain the rules. These routes help with live service questions, support requests and how AI-backed features are supervised.
WaveCheck
Free site health scan with plain-English findings and optional safety signals.
Open page
WaveSites
Launch a proper website on a tidalux.site address, then add your own domain when you are ready.
Open page
Pricing
See plan tiers, bundles and how billing works before you commit.
Open page
Articles
Practical guides on websites, hosting, AI and running a small business online.
Open page
Contact
Reach the studio for quotes, onboarding questions or a straight conversation about fit.
Open page
Support centre
Use this for product help, billing questions, security reports and account-specific support routes.
Open page
Public status
Check current platform health, AI service availability and WaveAI answer quality signals.
Open page
How we use AI
Read how AI is used in Tidalux products, where humans stay involved, and how handoff works.
Open page
Data protection & complaints
For subject access requests, erasure, portability or other UK GDPR rights, contact us directly. We aim to respond within 30 days. If you are unsatisfied with our response, you may complain to the regulator.
GDPR requests
Email legal@tidalux.io with your request type, the email address we hold for you, and enough detail for us to verify your identity.
ICO complaint
You have the right to lodge a complaint with the Information Commissioner’s Office if you believe we have not handled your personal data lawfully.
Abuse reports: abuse@tidalux.io · General enquiries: hello@tidalux.io
United Kingdom · English law. Tidalux Ltd is registered in England and Wales. Our policies are written for UK customers and regulators. Each document shows its own last-updated date; material changes are noted on the page itself.
Registered office: Studio 9, 50-54 St Paul's Square, Birmingham B3 1QS, United Kingdom