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Legal hub
Plain-English policies for privacy, contract terms and platform rules. We are a UK-registered company, ICO-registered for data protection, and we design products so teams can meet their regulatory duties with clarity.
Policies & documents
Six core documents covering data protection, contract terms, cookies, platform conduct, UK online safety context and corporate details. Each card shows who it is for, what it answers, and when it was last reviewed.
Privacy Policy
UK GDPR-aligned processing, your rights, retention, security and how to reach our data protection contact.
Plain English: How we collect, use, protect and delete personal data.
For: Clients, prospects, portal users and website visitors
Last reviewed
Terms of Service
The contract for using Tidalux products and services: billing, IP, liability and English governing law.
Plain English: The practical contract terms behind our work and products.
For: Customers buying websites, software, hosting or AI services
Last reviewed
Cookie Policy
Essential and preference cookies, how to control them, and how this fits with our privacy notice.
Plain English: What cookies do, which ones we use and how to manage them.
For: Anyone visiting tidalux.io or signed-in product areas
Last reviewed
Acceptable Use
Prohibited conduct, security expectations, enforcement and how to report abuse.
Plain English: The safety rules that keep hosted services lawful and usable.
For: Customers, account users and anyone using hosted services
Last reviewed
Online Safety Act (UK)
How we think about OSA 2023, WaveCheck safety checks, and where to go for regulated-service obligations.
Plain English: Where Tidalux can help and where regulated advice is still needed.
For: Teams running user-to-user or search-like services
Last reviewed
Company details
Registered entity, Companies House reference, ICO registration and formal contact routes.
Plain English: Official company, registry and contact details in one place.
For: Procurement, due diligence, finance and compliance teams
Last reviewed
Need something practical?
Legal pages explain the rules. These routes help with live service questions, support requests and how AI-backed features are supervised.
Pricing
See plan tiers, bundles and how billing works before you commit.
Open pageContact
Reach the studio for quotes, onboarding questions or a straight conversation about fit.
Open pageSupport centre
Use this for product help, billing questions, security reports and account-specific support routes.
Open pagePublic status
Check current platform health, AI service availability and WaveAI answer quality signals.
Open pageHow we use AI
Read how AI is used in Tidalux products, where humans stay involved, and how handoff works.
Open pageData protection & complaints
For subject access requests, erasure, portability or other UK GDPR rights, contact us directly. We aim to respond within 30 days. If you are unsatisfied with our response, you may complain to the regulator.
GDPR requests
Email legal@tidalux.io with your request type, the email address we hold for you, and enough detail for us to verify your identity.
ICO complaint
You have the right to lodge a complaint with the Information Commissioner’s Office if you believe we have not handled your personal data lawfully.
Abuse reports: abuse@tidalux.io · General enquiries: hello@tidalux.io
United Kingdom · English law. Tidalux Ltd is registered in England and Wales. Our policies are written for UK customers and regulators. Each document shows its own last-updated date; material changes are noted on the page itself.
Registered office: Studio 9, 50-54 St Paul's Square, Birmingham B3 1QS, United Kingdom