Need a hand? Start here.

Websites on WaveSites, a WaveAI assistant for visitor questions, a free WaveCheck of the site you have now, UK hosting, bookings and reviews extras, billing help, and a person when you need one.

Yes. You do not need hosting, DNS, code or AI terms. Tell us what you are trying to do in ordinary language and we will turn it into the next step: a free check, a website, a ticket, or a setup.

Nothing. WaveCheck is free. WaveSites Launch is free on a tidalux.site address, with no card. Paid WaveSites plans and WaveAI sit on the pricing page. Bigger custom work is quoted before anything starts.

If you already have a site, run a free WaveCheck. If you need one, start WaveSites Launch. Or ask on this page. The aim is the smallest useful next step, not a pile of tools.

You do. Your words, photos, domain, data and customer list stay yours. Project ownership follows the proposal, but we do not build support around trapping you. Ask if you need a handover note.

Support keeps what you already have healthy: questions, bugs, small fixes, hosting, billing and account help. Project work is a new build, a redesign, or anything that needs a plan and a sign-off.

We aim for a first reply within one working day. Many weekday replies land sooner. Paid plans go to Connor or Chloe by name. Launch gets the same one-working-day reply.

Yes. The assistant and the guides are there to save time, not to block you. Use Talk to a human on this page, email support, or open a ticket when the question needs judgement or account detail.

Email hello@tidalux.io or open a billing ticket in the client portal. Say which service to stop. We process that within one working day, and we do not make it awkward.

We look at refunds case by case. Monthly plans can be cancelled any time, but we do not usually refund a month already billed. Project deposits follow your proposal. Email billing@tidalux.io with the invoice number and what went wrong.

Check the status page first. If there is no listed incident, open a portal ticket and mark it as site down. Include the domain, what visitors see, and when it started. Do not send passwords or card details.

Email abuse@tidalux.io straight away with what you saw and how to repeat it. Do not post it publicly until we have looked. We aim to acknowledge within 24 hours.