Support / Feature questions

How WaveAI, WaveSites and WaveCheck work

Browse product pages first, then ask WaveAI below or open a ticket for account-specific answers.

WaveAI collections

Each collection has its own knowledge base, widget styling and monthly message quota. Portal > WaveAI shows usage and install snippets for your sites.

WaveCheck (free site check)

WaveCheck is the free scan for site health, SEO basics, cookie trust signals and Online Safety Act questions when people can post or upload. Run it from /wavecheck whenever you like; no card needed.

CRM lens

CRM hosts on crm.tidalux.uk and crm.tidalux.ie with the same auth model as your client record. It is not a separate billing account.

Quick checklist

Read the relevant product page on tidalux.io
Try the in-page assistant for general how-to questions
Open a ticket if you need something configured on your account

Quick answers

What is included in my WaveAI plan?: Message quotas and collection limits depend on your hosting tier. See /pricing for Flow, Rise and Surge allowances. Portal > WaveAI shows live usage. Need more headroom? Request a plan change from Portal > Billing.
What is WaveCheck?: WaveCheck is the free site check on /wavecheck. One scan covers health, SEO basics, cookie trust signals and Online Safety Act questions when your site lets people post or upload. It is always free and is not a paid pricing row. Older WaveGuard and WaveAudit names pointed at the same work; use WaveCheck now.

Open a ticket for this topic Check system status Email support@tidalux.io

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