Support

Feature questions

How WaveAI, WaveSites and WaveCheck work

Browse product pages first, then ask WaveAI below or open a ticket for account-specific answers.

WaveAI assistants

Each assistant has its own knowledge base, look and monthly message allowance. Open WaveAI in the client portal to see usage and the install code for your sites.

WaveCheck (free site check)

WaveCheck is the free scan for site health, SEO basics, cookie trust signals and Online Safety Act questions when people can post or upload. Run it from the WaveCheck page whenever you like; no card needed.

Client management area

The client management area at crm.tidalux.uk and crm.tidalux.ie uses the same login as your main client portal. It is not a separate billing account.

Quick checklist

  • Read the relevant product page on tidalux.io
  • Try the in-page assistant for general how-to questions
  • Open a ticket if you need something configured on your account

Quick answers

What is included in my WaveAI plan?
Message quotas and collection limits depend on your plan. The pricing page lists the allowances. Portal > WaveAI shows live usage. Need more headroom? Request a plan change from Portal > Billing.
What is WaveCheck?
WaveCheck is the free site check. One scan covers health, SEO basics, cookie trust signals and Online Safety Act questions when your site lets people post or upload. It is always free and is not a paid pricing row. Older WaveGuard and WaveAudit names pointed at the same work; use WaveCheck now.

Still need a person? Open a ticket, email support@tidalux.io , or use the contact form .

Open a ticket Check status

Browse other topics

Getting started

Domain connection, portal access, and where to go when you are stuck early on.

Technical issues

Report problems clearly, check status first, and open a ticket when the site is actually broken.

Billing & account

Portal invoices, plan upgrades, cancellations and payment questions.

Feature questions

Product behaviour, limits, integrations and what is on the roadmap.

Security & abuse

Responsible disclosure, abuse reports and keeping credentials safe.