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Support / Security & abuse

Vulnerabilities, misuse and account safety

Security reports go to abuse@tidalux.io. Do not post vulnerabilities publicly until we have acknowledged them.

Report a vulnerability

Email abuse@tidalux.io with reproduction steps and impact. We aim to acknowledge within 24 hours. We do not run a public bug bounty, but we take every report seriously.

Report misuse

If a site we host is being used for spam, phishing or other abuse, email abuse@tidalux.io with URLs and evidence. We investigate promptly.

Protect your account

Use a strong portal password and do not share PINs. Staff accounts use TOTP. Never send card numbers or API secrets in support tickets - we will never ask for them.

Quick checklist

  • Email abuse@tidalux.io for security or abuse
  • Rotate credentials if you suspect compromise
  • Open a portal ticket only for account recovery (no secrets in the body)

Quick answers

How do I report a security vulnerability?
Email abuse@tidalux.io immediately with steps to reproduce and potential impact. Do not disclose publicly until we respond. We aim to acknowledge within 24 hours.
How do I report abuse?
Email abuse@tidalux.io with URLs, timestamps and any evidence of spam, phishing or policy violations. We investigate all abuse reports promptly.
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Security & abuse

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