Billing & account

Invoices, plans and account changes

Most billing tasks are self-serve in the portal. Email billing@tidalux.io for anything sensitive or unusual.

View and pay invoices

Signed-in clients see open and paid invoices under Portal > Invoices. PDF downloads and payment links are on each invoice row.

Change your plan

Use Portal > Billing to request a plan change. We confirm proration and effective dates by email. Downgrades take effect at the next renewal unless agreed otherwise.

Cancel or pause

Email hello@tidalux.io or open a billing ticket with your account name and reason. Cancellations are processed within one business day. We do not make cancellations difficult.

Quick checklist

Check Portal > Invoices for the charge in question
Use Portal > Billing for plan change requests
Email billing@tidalux.io for disputes or refunds

Quick answers

How do I cancel a plan?: Email hello@tidalux.io or open a billing ticket from the client portal. Tell us which service to stop. We process that within one working day. A short note on what we could improve is optional but appreciated.
Can I get a refund?: We look at refunds case by case. Monthly plans can be cancelled any time, but we do not usually refund a month already billed. Project deposits follow your proposal. Email billing@tidalux.io with your invoice number and what went wrong.
I forgot my portal password: On the portal sign-in page choose forgot password and enter your account email. You will receive a reset link within a few minutes. Check spam if it does not arrive. If you use the staff sign-in, use forgot password on that page instead.

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