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Support / Getting started

Set up your account and first tenant

Most setup questions are quick once you know which console to use. Start here before opening a ticket.

Client portal access

Use the invite link we emailed you, or sign in at the client portal if you already have credentials. The portal holds invoices, services, support tickets and WaveAI controls for your account.

Connect your domain

Point your DNS to the records we provide in your onboarding email or portal services page. SSL is issued automatically once DNS propagates. Allow up to 24 hours for global DNS, though most updates land within an hour.

First workspace setup

Your workspace lives behind your chosen subdomain or custom domain. Configure products, branding and comms from your admin workspace after DNS is live. The CRM lens uses the same client record.

Quick checklist

  • Confirm you can sign in to the client portal
  • Check DNS with your registrar or Cloudflare
  • Open a ticket if the site is still unreachable after 24 hours

Quick answers

How do I sign in to the client portal?
Go to the client portal sign-in page linked from your invite email or from the Support page ticket button. Use the email address on your account and your portal password, then complete PIN verification. If you have no invite, ask us to resend one from hello@tidalux.io.
How long does DNS take to propagate?
Most DNS changes are visible within 15 to 60 minutes, but full global propagation can take up to 24 hours. Lower TTL before a migration if your registrar allows it. You can check propagation with a public DNS lookup tool using the exact record we gave you.
Where do I configure my first tenant?
After DNS points to us, sign in to the client portal and open your services or WaveEngine entry. Tenant branding, products and comms live there. If you are waiting on onboarding, open a getting-started ticket and we will confirm the correct URL for your account.
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Browse other topics

Getting started

Domain connection, portal access, WaveEngine basics and where to go when you are stuck early on.

Technical issues

Report problems clearly, check status first, and open a ticket when something is broken in production.

Billing & account

Portal invoices, plan upgrades, cancellations and payment questions.

Feature questions

Product behaviour, limits, integrations and what is on the roadmap.

Security & abuse

Responsible disclosure, abuse reports and keeping credentials safe.