WaveAI

What is WaveAI?

A branded, retrieval-grounded assistant for your site, with human handoff when answers run thin.

Updated 2026-07-15

How WaveAI works

Collections, knowledge retrieval, grounded answers, and the embeddable widget.

Updated 2026-07-15

WaveAI quick start

Create an assistant, add knowledge, customise, embed the script, then verify.

Updated 2026-07-15

Customisation

Greeting, theme, launcher corners, tone, reply length, starters, dark mode, mobile layout and human connectors.

Updated 2026-07-15

Knowledge base

Write good entries, bulk import Q&A, understand grounding, and use the FAQ cache.

Updated 2026-07-15

Usage, limits and tiers

General vs premium collections, monthly caps, what happens at the limit, and top-ups.

Updated 2026-07-15

Troubleshooting and FAQ

Fix missing widgets, quiet replies, quota stops and origin problems.

Updated 2026-07-15