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WaveAI usage is measured in messages. Your plan sets a monthly allowance. Portal > WaveAI shows live usage so spend stays visible.
General vs premium
- General: solid branding, knowledge, human handoff and the standard model route
- Premium: unlocks extras such as a custom launcher icon and the premium model route when enabled
Plan tiers (Flow, Rise, Surge)
Commercial WaveAI plans follow Flow, Rise and Surge on the pricing page. Higher tiers raise message allowance and support depth. See /pricing for current figures.
What happens at the cap
When the monthly allowance is used up, the widget stops burning unpaid AI replies and shows a human-handoff path instead. Visitors are not left staring at a broken chat. Top-up credits cover overage when you buy them.
Top-ups
Buy message top-ups from the portal. Top-up packs add credits that never expire by calendar date; they are consumed when usage exceeds the plan allowance. A low-balance warning appears before you run dry.
Q Does abuse protection use my quota?
Rate limits and abuse guards exist to slow junk before it burns allowance. Still treat public pages carefully and report abuse to us.
Q Where do I change plan?
Request a plan change from Portal > Billing, or start from /pricing and contact us.
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