Quote
Widget does not appear
- Confirm the script tag matches the portal snippet, including data-key
- Hard-refresh the page and check the browser console for blocked scripts
- Check Content-Security-Policy allows the billing.tidalux.io script host
- Confirm the collection is active in the portal
Widget appears but does not reply
- Open Portal > WaveAI and check monthly usage against the cap
- Confirm knowledge entries exist and cover the question
- Verify the page origin is allowed for that collection
- Try a starter question you know is in the knowledge base
Replies feel wrong
Edit the relevant knowledge entry, tighten tone and reply length, then re-test. Remove outdated entries rather than stacking contradictions.
Q Can I pause WaveAI quickly?
Remove the script tag or ask us to pause the collection. Your site keeps working without the widget.
Q Does WaveAI work on Irish sites?
Yes. Pricing can show EUR on tidalux.ie. Data handling stays UK-based with GDPR-sensible practices.
Q Who do I contact for help?
Use /support, the WaveAI widget on tidalux.io, or open a portal ticket with the install URL and what you expected.
Was this helpful?
Thanks. Glad it helped.
Sorry it missed the mark. Visit support or use the WaveAI widget on this site for a quick follow-up.
Prefer a human? Support centre · WaveAI launcher on this page