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Each brand or site gets a WaveAI collection: its own public key, knowledge base, branding, message quota and allowed origins.
The flow
- A visitor opens the widget and types a question.
- WaveAI searches your knowledge entries for relevant passages.
- The assistant answers using that context, in your chosen tone and reply length.
- If context is thin, or the visitor asks for a person, human-handoff connectors appear.
Grounded means
Grounded means the reply should stay tied to content you uploaded. WaveAI is configured for retrieval-first answers. Gaps should produce an honest "I do not know" plus a route to your team, not confident fiction.
Embed anywhere
The widget is a small script on your pages. It loads asynchronously, respects your accent and launcher position, and only talks to collections that allow your site origin.
Q Can one account run several widgets?
Yes. Use separate collections per brand or site, each with its own key and knowledge.
Q Does the widget need cookies?
The embed is designed for customer sites with normal third-party script loading. If a visitor blocks scripts entirely, the widget cannot run.
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